City Debuts DigiTally Mobile App
Designed With Customer Service in Mind
April 10, 2013
Today, the City of Tallahassee unveiled its newest communication tool. DigiTally is a new mobile application and one of the first products to come from the City's Innovation & Engagement Target Issue Committee, whose purpose is to find ways to creatively engage and involve citizens in their community.
"We understand that citizens want to communicate with the City about things that matter to them and impact the quality of life in their community - graffiti, broken street lights and potholes, to name a few," said Commissioner Andrew Gillum, lead commissioner on the Innovation & Engagement Target Issue Committee. "DigiTally makes reporting an issue easy and convenient and allows citizens to monitor the issue until it is resolved."
Using the mobile app, citizens who are out and about in the community will be able to submit a Citizen Work Request that is sent directly to staff for resolution. DigiTally uses geographical information system data to identify the precise location of the problem. For example, if you see graffiti on a bridge overpass, you simply go to the DigiTally app on your smartphone or tablet and select "New Request." The app finds your current location and includes it on your request.
The app also contains a photo feature that allows you to attach a photograph to the request, so the responding staff person will know exactly what to look for when they arrive to address the issue.
Other custom features built into this internet-based app include direct connections to information about popular City services. DigiTally provides easy access to check your yard waste pick-up day, find a park, view the photo gallery of adoptable pets, stay up-to-date on City news and events, pay your utility bill and more. You can even share why you love Tallahassee with a comment or photograph!
"We are always looking for ways to make it easy for citizens to interact with government," said Commissioner Gil Ziffer, member of the Innovation and Engagement Target Issue Committee. "When you have something to communicate, other than having an immediate face to face meeting with the right staff person, it just doesn’t get any easier than this."
DigiTally is free and available for download from the APP Store and the Google Play. For more information on DigiTally, how to get it and how it works, you can watch the short introductory videos featured on Talgov.com: Animated Overview and DigiTally - How Do I? For other ways to connect with the City of Tallahassee, please visit Talgov.com, like us on Facebook and follow us on Twitter @COTNews.
Michelle Bono, Assistant to the City Manager, 891-8200