StarMetro Receives Prestigious Award
Customer Service Excellence Recognized
September 11, 2013
In recognition of StarMetro's exemplary service, particularly to elderly, disabled, low-income and transportation challenged citizens, StarMetro was awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the Florida Commission for the Transportation Disadvantaged. StarMetro's Call Center, Dispatch Team and Mobility Coordinator's Office was recognized for this honor at today's Tallahassee City Commission meeting.
The top statewide award recognizes StarMetro's dedication to providing the upmost in caring, efficient and reliable transportation services throughout the community. It also pays tribute to the StarMetro professionals who work cohesively to serve transportation disadvantaged citizens throughout the Capital Region.
"StarMetro staff has worked very hard to achieve this award," said City Commissioner Nancy Miller, lead commissioner on the Long Range Planning Target Issue Committee. "It's important that Tallahassee residents have access to the quality of customer service provided by the staff at StarMetro."
"This is a testament to our caring, efficient and skilled employees who always have each rider's unique needs in mind," said StarMetro Director Ivan Maldonado. "They go above and beyond their daily duties to offer professional, friendly and respectful service to those with a wide range of transportation challenges."
StarMetro operates 12 cross-town routes, as well as university routes and special Para-transit transportation to senior, disabled and low-income customers in Tallahassee and Leon County through programs such as Dial-A-Ride and Community Transportation Coordinator for Tallahassee and Leon County (CTC).
Last year, the Call Center and Dispatch Team managed 261,407 calls, serving over 14,000 customers, and provided 163,000 Para-transit trips. They helped coordinate 255,527 trips for 8,164 elderly, disabled and low-income citizens for work, school, medical appointments, shopping and other important activities throughout Leon County. Similarly, the Mobility Coordinator's office assisted hundreds of elderly and disabled passengers with travel training, route information and referrals for other services.
For more information about StarMetro, visit Talgov.com/starmetro or call StarMetro's main office at 891-5200. Other ways to view information include liking StarMetro's official Facebook page and following @RideStarMetro on Twitter.
Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications Department, 891-8533; or Sandra Manning, Utilities Marketing, 891-6175