It is our pledge to provide exceptional service to our customers by:
- Understanding customers come first
- Delivering a smiling, helpful, positive, professional outlook and attitude
- Treating everyone with respect, fairness, dignity, and nondiscrimination
- Listening to our customers with a caring demeanor
- Returning phone calls within one business day
- Providing knowledgeable answers, and resolving issues promptly and accurately – within 24 hours if possible
- Keeping customers informed about their concerns
- Thanking and acknowledging our customers
- Continually exceeding customer expectations
- Soliciting customer feedback to improve our services
- Customer satisfaction is a direct reflection of our effectiveness as an organization.
March 10, 2014
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