Assistant City Managers and Executive Services
Development & Transportation Services - Jay Townsend, Assistant City Manager
The Transportation and Development Services Area consists of the Departments of Planning, Growth Management, Public Works, StarMetro, and Aviation. Jay Townsend is the Assistant City Manager for Transportation & Development Services. He oversees each department within this service area and provides overall management direction and policy guidance to department directors. These departments provide a linkage for critical infrastructure and transportation issues to the Tallahassee-Leon County Comprehensive Plan and to the day-to-day development process.
Utilities Services - Rick Fernandez, Assistant City Manager
Utility Services consists of the Electric and Underground Utilities, Solid Waste Services, Energy Services, Fleet and Utility Business & Customer Services departments. Rick Fernandez is the Assistant City Manager for Utility Services. He oversees each department within the service area and provides overall management direction and policy guidance to Directors and General Managers. Each component provides critical services to the community, and operates as an enterprise.
Safety & Neighborhood Services - Tom Coe, Assistant City Manager
Safety and Neighborhood Services consists of the Police Department, Fire Department, Economic & Community Development Department, Emergency Management and the Parks, Recreation & Neighborhood Affairs Department. Tom Coe is the Assistant City Manager for Safety & Neighborhood Services. He oversees each department within this service area and provides overall management direction and policy guidance to department directors. Each component provides services to neighborhoods in a geographically diverse manner, having facilities and employees located within various areas of the community.
Assistant to the City Manager - Michelle Bono
The Assistant to the City Manager oversees the City's Communications Department, incorporating talgov.com, WCOT Comcast Channel 13, media relations and customer marketing. She also directs Facilities Management, which is responsible for Architectural Services; Building Services for City Hall; and Property Management, which includes Real Estate, Right of Way Acquisition, Cemeteries and Parking Services. She also oversees the work of the Citizen Advocate in the Customer Services Division and serves as a liaison with the City Commissioners, BluePrint 2000 and the Capital Regional Transportation Planning Agency (CRTPA). Other key assignments include assisting the City Manager in the performance of her duties, and assisting the Executive Team (E-Team) in carrying out its management functions.
Management & Administration Services - Raoul Lavin
Management and Administration Services consists of the Office of Budget and Policy, Accounting Services, Procurement Services, Information Systems Services, Human Resources, and Equity and Workforce Development. Raoul Lavin is the Director of Management and Administration Services. He oversees each department within this service area and provides overall management direction and policy guidance to department directors and managers. Each component provides administrative, financial, and technology support to all city departments.
Environmental Policy & Energy Resources - Cynthia Barber
The Department of Environmental Policy and Energy Resources (EPER) is responsible for the development of policies that ensure that the city's operations are implemented in a manner that protects Tallahassee's natural resources, encourages green practices such as waste reduction, and promotes sustainability. The mission of the department is to ensure that Tallahassee is in the forefront of leadership in the areas of environmental regulatory compliance and stewardship/green initiatives. Cynthia S. Barber is the director of EPER. She oversees the following core functions: energy and environmental policy development, environmental evaluation and assessments related to city governmental operations; monitoring and verification of the city's Demand Side Management goals and performance, training and public/governmental awareness; development of business and public private partnerships related to energy policy and research.
Customer Service - Delores Downing
The Citizen Advocate serves as the customer service liaison between City government and its citizens. The Liaison provides assistance in addition to what has been provided through previous contacts with City departments. The position also assists in resolving issues that span across departmental jurisdictions and works to promote customer service excellence throughout the government. The Citizen Advocate also serves as the direct liaison to the Mayor, City Commission, and City Manager's Office to better serve the public. Citizens may contact the Citizen Advocate at 850-891-2041.