Automatic Bank Draft Program
Participation is simple, convenient and free. Each month, during the billing process, your account will be credited for the monthly billing (consumption) and any outstanding charges. Therefore, your account is paid in full at the time of billing. The funds will not be debited from your bank account for at least 27 days after the bill date. Therefore, you have almost 4 weeks to review your bill for accuracy prior to the actual draft.
You
will continue to receive your utility bill just as you have been in the past.
Billing questions should be directed to Utility Customer Services at
850-891-4968.
Generally, past due amounts will be drafted and considered paid. However,
there may be special circumstances that require payment of past due billings
prior to beginning the bank draft program. Reviewing the bill will alert
you as to what amount has been billed, paid and what amount will be drafted.
We will contact ("pre-note") your financial information, in order to test our communication with your bank. This should verify the information is correct and valid. Approximately 2 weeks is needed to complete the "pre-note" process and your account may have billed and drafted prior to your responding. We will attempt to clear up in bank-related issues for you but we may require your assistance in some cases. Therefore, a daytime phone is very important when completing the enrollment form.
Once "Auto Pay" is activated on your account the utility bill remittance will state: "Funds for the bank draft amount will be automatically withdrawn from / charged to your bank account after MM-DD-YY (for example 04-01-03) - Do not send any payment". Likewise, the amount to be drafted will be identified in the TOTAL BANK DRAFT AMOUNT field which replaces the TOTAL AMOUNT DUE field.
Draft items (payment request to Bank) that are rejected or returned as unpaid by your bank (insufficient funds, account closed, etc.) are treated as a Returned or NSF checks. A service charge will be assessed and failure to make the payment good by a prescribed date will result in utility service interruption.
If you have any questions concerning this program or need any additional information, please give us a call during regular working hours (8:00 AM-5:00PM) at (850) 891-8464.
If you would like to participate, please complete the downloadable form (PDF) and mail to:
City of Tallahassee
Revenue Division, Box A-4
300 South Adams Street
Tallahassee FL 32301-1761
Or bring it in person to:
- The cashier windows on the first floor of the new Frenchtown Renaissance Center, 435 North Macomb Street, between 8 a.m. and 5:30 p.m. Monday through Friday.
- The Drive-Through Facility located at 600 North Monroe Street, 8 a.m. and 5 p.m. Monday through Friday.