Utility Customer Service Questions
Your Own Utilities Customer Service Call Center is open from 7 a.m. - 7 p.m., Monday - Friday. (850) 891-4YOU (4968).
Q. How do I...
- Look Up My Account Information
- Start, Stop or Transfer My Utility Service?
- Report an Outage or Other Emergency?
- Report Missed Solid Waste Pickup?
- Pay My Utility Bill?
- Choose My Bill Format?
- Ask Questions about My Account?
- Get a Free Energy Audit and Find Out About Energy Conservation?
- Find Out About Energy Assistance and Low Income Programs?
- Reconnect My Utilities If They Have Been Disconnected?
- Reconnect My Utilities After Normal Business Hours?
Q. What Are The...
- Emergency Phone Numbers?
- Utility Services Offered by Your Own Utilities?
- Deposits and Connection Fees for Utility Services?
- Reconnection and After Hour Fees?
Report an Outage or Other Emergency
Call 850-891-4YOU (4968) at any time to report an emergency such as a power outage, downed power line, suspected gas leak or water leak.
Ask Questions About My Account
On the Web: You can look look up information about your account online. View current and past bills, graphs of utility usage and much more. If you have a question about your account, you can send a comment card to Utility Customer Service.
By Phone: You can use now use our new interactive phone system to get account information at anytime, 365 days a year. Call 891-4968 and follow the prompts for information about your account. Call the Customer Account Services at 891-4YOU between 7 a.m. and 7 p.m. to talk to a representative.
For after-hour reconnection, you may call 891-4YOU (4968) until 10 p.m. However, for some services, there may be an after-hours fee.
Free Energy Audits and Conservation
The best way to reduce your utility bill is to reduce the amount of electricity and water you use. Your Own Utilities provides free energy audits of both homes and commercial buildings, as well as other energy conservation programs.
Request a free energy audit. Make sure to have your account number handy. It is required to submit an online request.
You can also call Energy Services at 891-4YOU (4968), then press 42, for more information.
Reconnecting Your Utilities
In Person: Go to Utility Customer Service at the Frenchtown Renaissance Center, 435 North Macomb Street, during normal business hours (8 AM to 5:30 PM, Monday - Friday) and pay the bill and any reconnection fees. Service will be restored the same day.
By Phone: Call 891-4968 and use our new interactive phone system for reconnection requests.
After-Hour Reconnections
After hour services are available to our customers 5:30 PM to 11:00 PM Monday through Friday excluding legal holidays. Additional fees apply to after hour reconnections. See table below.
Tallahassee Police Department
Customers may pay at Tallahassee Police Department, 234 East Seventh Avenue, until 10:00 PM using a check or money order only. Past due balances must be paid in full in addition to the after hours and reconnection fees. TPD calls the after hours dispatcher to verify the amount the customer should pay. Once the customer has paid, the receipt number given to the customer is also given to the dispatcher as confirmation of payment. Once this step is complete, the order to reconnect is issued to field personnel.
Western Union
Customers may utilize the Western Union option before 10:00 PM to have their utilities reconnected. After hours fees are billed to the next statement. Once a customer has paid via Western Union a confirmation number is issued at the end of the transaction and instructions to return to a customer service representative at 850-891-4YOU (4968). Once the customer has indicated a payment on Western Union has been made, the after hours dispatcher verifies the transaction with the confirmation number provided. Once this step is complete, the dispatcher informs the customer of the additional after hours fees and how they are assessed to the account. The order to reconnect is then dispatched.
Emergency Phone Numbers
(850) 891-4YOU (4968) TDD - 711
Call 24/7 for Power Outages/Repairs, Downed Power Lines, Water or Sewer Repairs, Gas Repairs.
Utility Services
The City of Tallahassee provides electric, water and sewer, natural gas, solid waste services , and stormwater management services to residents within the City limits. It also provides electric, water and sewer, and natural gas services to areas outside the city limits.
Deposits and Connection Fees for Utility Services
| Service | Deposits | Connection Fees for New and Transfer Accounts |
|---|---|---|
| Electric Only | 140.00 | $18.50 |
| Water Only | $40.00 | $18.50 |
| Gas Only | $60.00 | $18.50 |
| Electric & Water | $180.00 | $37.00 |
| Electric, Water, Gas | $240.00 | $55.50 |
Reconnection and After Hour Fees
Utility Service |
Disconnection Fee for Nonpayment |
Additional After Hour Fees* |
|---|---|---|
Electric |
$28.50 |
$30.00 |
Water |
$28.50 |
$30.00 |
Gas |
$28.50 |
$30.00 |
*After Hour Fees apply to accounts that request services to be reconnected after 5:30 pm - Monday through Friday. |
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