Payment Options
Important Information
The Drive-Through facility located at 600 N Monroe is closing in January 2010.
Also, starting in November, the Drive-Through will be closed on Fridays and possibly one additional day a week leading up to January. Customers using this facility will need to make payments using other payment options we offer.
We encourage customers that need to make in-person payments to use the Authorized Remote Payment sites conveniently located throughout the local area. These locations accept cash or check and payments are credited the same day if paid on a weekday and made before 4:00 PM. Make sure to bring your utility bill or know your utility account number. A list of these locations is printed on the reverse side and a current list is always available at Talgov.com/YOU or by calling our customer service center at 891-4YOU (4968).
Customers that pay by check and have Internet access may also consider the electronic SmartBill. The SmartBill is your utility bill delivered to your email inbox and lets you schedule a payment (no fee) when you would normally drop off a payment at the Drive-Through. No lines, no waiting, no hassle
SmartBill
The new electronic SmartBill as a no-fee electronic payment option that allows you to schedule and pay your utility bill directly from the SmartBill.
Through Automatic Check Withdrawal
For a free, no hassle way to pay the monthly utility bill, sign up for AutoPay. Autopay is a withdrawal of the utility bill amount directly from your checking account. The draft takes place on the 27th day after the bill date and just before the next bill drops. This program provides you almost a full month to review and make changes if necessary. Therefore, your account is always paid in full with no check to write or button to click. You will still receive a statement each month on your normal billing date and the bill can be emailed if you prefer. For more information about Autopay, call the City's Revenue Division at 891-8464.
Pay Your Bill Online
Use YOU Online to pay your bill online through
Western Union, our third-party payment processor. A small service fee is charged
by this vendor for these transactions.
By Mail
Use the envelope included with your utility statement and mail to:
City of Tallahassee
600 N. Monroe Street
Tallahassee, FL 32301-1262
Checks should be made out to "City of Tallahassee"
By Phone
Use the automated phone service by dialing toll free, 1-877-765-8189. This service is provided by Western Union, a third party vendor under contract with the City Of Tallahassee to provide this service. There is a service fee for this service.
In Person
Utility bills may be paid at the cashier windows on the first floor of the new Frenchtown Renaissance Center, 435 North Macomb Street, between 8 a.m. and 5:30 p.m. Monday through Friday.
Remote Payment Locations
Utility customer wanting to make in-person payments by cash or check have a new option at 12 Authorized Payment Centers located conveniently throughout the city.
At the Drive-Through Facility
Bills may be paid at the Drive-Through Facility located at 600 North Monroe Street, 8 a.m. and 5 p.m. Monday through Friday. If you pay at the drive-through, the City asks that you have your bill with you.
If Power Has Been Disconnected Because of Non-payment
In Person
Go to Customer Account Services at the Frenchtown Renaissance Center, 435 North Macomb Street, during normal business hours (8 AM to 5:30 PM, Monday - Friday) and pay the bill and any reconnection fees. Service will be restored the same day.
By Phone
Call 891-4968 and use our new interactive phone system for reconnection requests.
After-Hour Reconnections
After hour services are available to our customers 5:30 PM to 11:00 PM Monday through Friday excluding legal holidays. Additional fees apply to after hour reconnections. See table below.
Tallahassee Police Department
Customers may pay at Tallahassee Police Department, 234 East Seventh Avenue, until 9:30 PM using a check or money order only. Past due balances must be paid in full in addition to the after hours and reconnection fees. TPD calls the after hours dispatcher to verify the amount the customer should pay. Once the customer has paid, the receipt number given to the customer is also given to the dispatcher as confirmation of payment. Once this step is complete, the order to reconnect is issued to field personnel.
Western Union
Customers may utilize the Western Union option before 10:00 PM to have their utilities reconnected. After hours fees are billed to the next statement. Once a customer has paid via Western Union a confirmation number is issued at the end of the transaction and instructions to return to a customer service representative at 850-891-4YOU (4968). Once the customer has indicated a payment on Western Union has been made, the after hours dispatcher verifies the transaction with the confirmation number provided. Once this step is complete, the dispatcher informs the customer of the additional after hours fees and how they are assessed to the account. The order to reconnect is then dispatched.
| Reconnecting for Non-Payment Fees | ||
|---|---|---|
| Utility Service | Disconnection Fee for Nonpayment | Additional After Hour Fees* |
| Electric Only | $28.50 | $30.00 |
| Water Only | $28.50 | $30.00 |
| Gas Only | $28.50 | $30.00 |
| *After Hour Fees apply to accounts that request services to be reconnected after 5:30 pm - Monday through Friday. | ||