The Smart Metering Project - Commercial
What is the Smart Metering Project?
The Smart Metering Project is about the City of Tallahassee's commitment to protect and enrich the quality of life in the Tallahassee community by providing reliable, affordable, efficient and effective utility services, environmental leadership and customer service excellence. It is about being a Smart Utility by improving and enhancing the way we do business. It is about having Smart Customers with customer choice programs and easy to use tools to take charge of their utility usage. It is about our community now and in the future.
As part of this exciting project, your City of Tallahassee utility meters (electric, water and natural gas) will be upgraded with a secure wireless communication module that will enable numerous benefits now and in the future. Honeywell, a professional Smart Meter contractor selected by the City to implement this very important initiative, will be upgrading the entire City of Tallahassee meter infrastructure, beginning in April 2008 and expected to take 18-24 months to complete.
Smart Metering Project Information Hotline - 1-800-557-2151
How will the new automated meters work?
Information from your meter will no longer be collected by meter readers. The new meters will utilize an attached communication device to transmit accurate, up-to-date information daily. The technology utilized for Smart Metering will not interfere with any of the electronics in your home.
Will I be charged on my utility bill for the new smart meters?
No. The new meters are part of our commitment and investment in our community.
What are the benefits of the Smart Metering Project?
The benefits of the Smart Metering Program will continue to grow over time. Enhanced customer service and greater convenience are just a start. In the future, you can expect:
Smart Metering will improve Services
1. Improved meter reading accuracy
2. Improved customer service
3. Access to up-to date customer information
4. Access to better customer information
5. More efficient field services from Your Own Utilities with less personnel and trucks in the field, in support of the city's "Green Initiatives."Smart Metering will provide New Benefits
1. Automated power outage management – we'll know automatically when your power goes out!
2. Faster leak detection for your water meter
3. Loss prevention (We'll have improved ways to detect and thus prevent the theft of power and water)Smart Metering Opens a Pathway to the Future
1. You will have access to your billing and usage information via the web
2. You will have access to easy-to-use tools via the web to help you save energy, water and money
3. Network will enable the potential for in-home information displays
4. Pathway to smart business automation
How will I know when you are coming?
You will receive a notification letter 2-3 weeks before we begin installation in your area. A technician will check with you or your employees at your place of business before beginning work to ensure it is okay to proceed. If an interruption in service will adversely impact your business, we will work with you to schedule an appointment that is convenient for you. The technician will have a clearly identifiable uniform, vehicle and City approved I.D. badge.
 |
 |
 |
Electric and Gas Meter Technician |
Water Meter Technician |
ID Badge Sample |
Will there be any interruption to any of my services?
If you do not have a bypass on your electric meter, you will experience a brief interruption in service, usually no more than five minutes. When a gas meter or water meter is upgraded, there will typically be NO interruption of service. In the rare case where an old water meter needs to be replaced, there will be a short disruption in service and you will be informed of this before the water meter is replaced. For those small instances where a gas meter needs to be replaced, Your Own Utilities will contact you to make an appointment to change out your gas meter and relight your pilot lights. If an interruption in service will adversely impact your business, we will work with you to schedule an appointment that is convenient for you.
How long will the upgrade process take?
Typically, each meter will be upgraded in about 15 - 20 minutes.
If I have any other questions about the Smart Metering Project, who do I call?
Call 1-800-557-2151 to speak to a Smart Metering Customer Service Specialist who will be happy to answer your questions.