Utility Online Services
NEW - e+ Online - Register and login to view bill and usage history up to 24 months, analyze your utility use and find ways to save energy, save water and save money.
Additional Online Services
Look Up My Account
Look up and view account information by address and zip code including your Solid Waste pickup schedule.- My Account Info
Look up by your utility account number and view expanded account information. Includes Solid Waste pickup schedule. - Start, Transfer or Stop Utility Services*
Connecting utilities online carries a service fee. Transfers and disconnects will not carry this fee; however, normal connection fees apply to transfers. This service opens in new browser window. Other options - Pay Your Utility Bill Online*
A service fee applies to all online utility bill payments. Opens in new browser window. - Go Paperless with the electronic SmartBill
- Program Request
Make a request for a Free Energy Audit, energy efficiency information, energy loans, Budget Billing, and much more. Requires your account number so have it handy. - Report Missed Solid Waste Pickup
Did we miss your recent pickup? Let us know, and we will remedy the situation. - Send A Question
Do you have a question about services, a suggestion or problem? Use this link to contact us. - Forms and Information Downloads
Frequently used forms and information available online in PDF format. - Update Account Information
Request to update your home telephone number, daytime telephone number and your mailing address. You will need your account number.
* - Clicking on this link will take you to the Western Union secure site.
Online Payment Details
All payments sent before 4:00PM EST will be posted the same day the payment is authorized by Western Union Speedpay. All payments sent after 4:00 PM EST will be posted to your account the next business day.
The City of Tallahassee is using Western Union to provide money transfer payment services for our customers. If you choose to make a payment using Western Union you will be sent to the Western Union secure web site. The City of Tallahassee and Western Union will share transaction information to complete the transaction and process your payment to which a money transfer fee is assessed. Western Union is not involved in the collection of your account.
Online Connection, Disconnect and Transfer Details
Western Union provides money transfer payment services for our customers. Connecting your utilities carries a $4.50 service fee, which includes an online verification of personal information. Transfers and disconnects are not subject to any service fees, however, normal connection fees apply to transfers.
Beginning November 12, 2009 new utility customers establishing service will be able to pay deposits over the first three months billing.
Deposits will be billed in three installments in addition to any normal charges on your utility bills.
Connection Fees for new utility customers will be collected at the time of connection if you use the online service.