Utility Online Services
YOU Online is your resource for account information,
online payments, online service requests, programs requests, and customer
service questions. Account information pages open in a new window so please disable your browser's pop-up blocker.
Get Energy Smart Plus and request a Free Energy Audit online or call 891-4968 to schedule.
Go Paperless with the the electronic SmartBill
In-Person Utility Bill Payment Service at Locations Throughout City
- Look Up My Account
Look up and view account information by address and zip code including your Solid Waste pickup schedule. - My Account Info
Look up by your utility account number and view expanded account information. Includes Solid Waste pickup schedule. - Connect, Transfer or Stop Utility Services*
Connecting utilities online carries a service fee. Transfers and disconnects will not carry this fee; however, normal connection fees apply to transfers. This service opens in new browser window. 
Pay Your Utility Bill Online*
A service fee applies to all online utility bill payments. Opens in new browser window.
- Program Request
Make a request for a Free Energy Audit, energy efficiency information, energy loans, Budget Billing, and much more. Requires your account number so have it handy. - Report Missed Solid Waste Pickup
Did we miss your recent pickup? Let us know, and we will remedy the situation. - Send A Question
Do you have a question about services, a suggestion or problem? Use this link to contact us. - Forms and Information Downloads
Frequently used forms available online in PDF format. - Update Account Information
Request to update your home telephone number, daytime telephone number and your mailing address. You will need your account number.
* - Clicking on this link will take you to the Western Union secure site.
Online Payment Details
All payments sent before 4:00PM EST will be posted the same day the payment is authorized by Western Union Speedpay. All payments sent after 4:00 PM EST will be posted to your account the next business day.
The City of Tallahassee is using Western Union to provide money transfer payment services for our customers. If you choose to make a payment using Western Union you will be sent to the Western Union secure website. The City of Tallahassee and Western Union will share transaction information to complete the transaction and process your payment to which a money transfer fee is assessed. Western Union is not involved in the collection of your account.
Online Connection, Disconnect and Transfer Details
Western Union provides money transfer payment services for our customers. Connecting your utilities carries a $4.50 service fee, which includes an online verification of personal information. Transfers and disconnects are not subject to any service fees, however, normal connection fees apply to transfers.
Beginning November 12, 2009 new utility customers establishing service will be able to pay deposits over the first three months billing.
Deposits will be billed in three installments in addition to any normal charges on your utility bills.
Connection Fees for new utility customers will be collected at the time of connection if you use the online service.