Utility Online Services
YOU Online is your resource for account information,
online payments, online service requests, programs requests, and customer
service questions. All links open in a new window so please disable your browser's pop-up blocker.
- Look Up My Account
Look up and view account information by address and zip code including your Solid Waste pickup schedule. - My Account Info
Look up by your utility account number and view expanded account information. Includes Solid Waste pickup schedule. - Connect, Transfer or Stop Utility Services*
Connecting utilities online carries a service fee. Transfers and disconnects will not carry this fee; however, normal connection fees apply to transfers. 
Pay Your Utility Bill Online*
A service fee applies to all bill payments online.- Program Request
Make a request for energy efficiency information, energy loans, Budget Billing, and much more. Requires your account number so have it handy. - Report Missed Solid Waste Pickup
Did we miss your recent pickup? Let us know, and we will remedy the situation. - Send A Question
Do you have a question about services, a suggestion or problem? Use this link to contact us. - Forms and Information Downloads
Frequently used forms available online in PDF format. - Update Account Information
Request to update your home telephone number, daytime telephone number and your mailing address. You will need your account number.
* - Clicking on this link will take you to the Western Union secure site.
Online Payment Details
All payments sent before 4:00PM EST will be posted the same day the payment is authorized by Western Union Speedpay. All payments sent after 4:00 PM EST will be posted to your account the next business day.
The City of Tallahassee is using Western Union to provide money transfer payment services for our customers. If you choose to make a payment using Western Union you will be sent to the Western Union secure website. The City of Tallahassee and Western Union will share transaction information to complete the transaction and process your payment. Western Union will charge you a money transfer fee (see fee schedule below). Western Union is not involved in the collection of your account. A single payment may not be greater than $2,500, plus the Western Union transfer fee. You may make multiple payments if necessary.
lf you use your credit card, your credit card issuer for this service may charge an additional cash advance fee. You may be able to avoid these fees if you use your ATM or debit card. Contact your card issuer for details.
Western Union Fee Schedule for Online Payments
| PAYMENT AMOUNT | FEE TO CUSTOMER | |
|---|---|---|
| From $ | To $ | $ |
| 1 | 50 | 1.30 |
| 51 | 100 | 2.60 |
| 101 | 150 | 3.90 |
| 151 | 500 | 4.95 |
| 501 | 1,000 | 12.95 |
| 1,001 | 1,500 | 19.95 |
| 1,501 | 2,000 | 29.95 |
Online Connection, Disconnect and Transfer Details
Western Union provides money transfer payment services for our customers. Connecting your utilities carries a $6.70 service fee, which includes an online verification of personal information. Transfers and disconnects are not subject to any service fees from Western Union, however, normal connection fees apply to transfers.
If you use your credit card, your credit card issuer for this service may charge an additional cash advance fee. You may be able to avoid these fees if you use your ATM or debit card. Contact your card issuer for details.