The Continuous Service Agreement Program (CSA) is designed to allow utility services for an individual apartment unit to automatically revert back to an apartment complex account and remain active when a tenant vacates. The applicant will enter into a contract with the City to participate in the program and will agree to pay for all utility services billed on their revert to accounts.

This feature will allow apartment complexes to service a vacant apartment unit without the inconvenience of having to contact City Hall to have service reconnected and paying a reconnect fee. Utility service workers will benefit through reduced site visits, and will save time by not having to connect and disconnect services.

For additional information or to enroll in the program, please contact Utility Customer Service at 891-4YOU (4968).

How The Program Works

When a tenant vacates and the account finals out, the City's utility billing system will automatically revert the service back to the apartment complex account name without service being interrupted. As long as the account remains active for the apartment complex, the complex will receive a utility bill. When a new tenant requests utility services, the City's utility billing system will automatically transfer the service to the new tenant and a final bill will be generated for the apartment complex. The apartment complex will receive a prorated final bill based on the number of days of service and any consumption used during the period.

City service workers/meter readers will obtain meter readings for the purpose of generating final bills, initial readings, and regular monthly bills. A connect charge will be accessed to the new tenant. There will be no reconnect charge to the apartment complex for the revert to action. However, if an apartment complex account is finaled out or any account is disconnected for nonpayment, the apartment complex will be assessed a fee to have services reconnected in their name. Utility services will be disconnected for nonpayment of past due bills or any other violations of City Ordinances.

Program Eligibility

• Apartment complex must have ten or more units.
• Apartment management's present utility account(s) must be in good standing.
• Management staff must sign an agreement for continuous service.
• The continuous service agreement with the City must be executed by the apartment complex owner or the representative authorized on the apartment complexes current utility account.

Program Obligations

• The Applicant must provide the City with a listing of site addresses (premises) for each individual apartment unit.
• No later than thirty days from agreement date, the City will notify the Applicant that all premises have been setup on the CSA Program.
• The Applicant may modify the premises listing no more than two times during the calendar year. Any additions/deletions to the list must be in writing and allow for a thirty-day period to update account records.
• The Applicant is responsible for all utility services used from the date services are terminated for the tenant. This excludes services that were terminated due to nonpayment.
• The Applicant is responsible for ensuring that the tenant has had services turned on in their name prior to moving in.
• If a tenant vacates without notifying the City to terminate services, the Applicant is responsible for requesting the City to revert the account to their name.
• If a tenant is disconnected for nonpayment of services and does not have services reconnected, the Applicant will be assessed a reconnect fee to have services re-established in their name.
• The Applicant is responsible for canceling services at a unit if services are no longer required. A reconnect fee will be assessed to have services reestablished in their name.
• Either the Applicant or the City on thirty-days' prior written notice to the other can terminate participation in the CSA Program.
• The City reserves the right to modify the CSA Program including the assessment of fees.
• All current and future terms/conditions related to City rates, ordinances, policies and procedures would be applicable.

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