Welcome to Tallahassee students! Please use the links above to help you get started with Your Own Utilities! We are here to serve you and have lots of products & services that can help save energy, water and money.
Call Us Anytime at 891.4YOU (4968)
You can call us at 891.4YOU (4968) and get a live customer service representative Monday - Sunday from 7 a.m. to 11 p.m. The interactive phone system gives you access to your account information 24 / 7. You can also use the system to transfer your services from one address to another and stop (turn off) your utilities.
Deposits and Fees
Deposits will be billed in three installments in addition to any normal charges on your utility bills.
Connection Fees for new utility customers will either be billed in full on your first utility bill (for in person connections) or will be collected by Western Union at the time of connection if you use the online service.
|Natural Gas Only
|Electric & Natural Gas
|Water & Sewer
|Electric, Water & Sewer
|Electric, Water, Sewer & Natural Gas
Emergency Service Numbers
For all Utility Emergency Service requests and notifications, call 891.4YOU (4968), 24 hours a day, seven days a week.
The best way to reduce your utility bill is to reduce the amount of electricity and water you use. Find out more on our Energy Smart Plus (e+) page.
Frequently Asked Questions
On the Web: You can visit our FAQs page to answer a lot of commonly asked questions. Another great place to find out info about your account information online is by logging in to e+ Online. You will be able to view current and past bills, graphs of utility usage and much more. If you have a question about your account, you can email Utility Customer Operations.
By Phone: You can use now use our new interactive phone system to get account information at anytime, 365 days a year. Call 891.4YOU (4968) and follow the prompts for information about your account. Call between 7 a.m. and 11 p.m. to talk to a representative.
Paying Your Utility Bill
There are numerous options for paying your utility bill:
Make sure to sign up for SmartBill to get your utility bills securely delivered to your email inbox. The Smartbill also offers a free electronic payment option.
Garbage, Recycling and Bulky Item Services for Apartments
If you live in an apartment complex, each apartment complexes' management decides that either their tenants will be billed for solid waste collection as part of the monthly City utility bill or their monthly rent will include solid waste charges. If each apartment is billed by the City, the monthly charge is $8.30.
Apartment customers primarily use dumpsters for garbage. Some small complexes may use garbage cans (due to space constraints). What is considered garbage?
Apartment customers primarily use recycling centers for recycling (apartment management determines if there is room for a recycling center on premises). Some small complexes use recycling bins and some may use garbage cans (due to space constraints). Request recycling in your apartment complex if it does not have a recycling dumpster already. What items are recyclable?
There are two locations to drop off recyclable items.
- City of Tallahassee Solid Waste Services - 2727 Municipal Way Directions: Go west on Pensacola Street to Appleyard Drive. Turn left on Appleyard. Take another immediate left onto Municipal Way. Solid Waste Services is the second building on the left. Turn into the driveway just past the main building's parking lot. The container is just outside the gate to the "truck yard." This container is accessible 24 hours a day, seven days a week.
- Leon County Solid Waste Management Facility (the Landfill) - 7550 Apalachee Parkway Directions: Go east on Apalachee Parkway, five (5) miles past the Walmart Supercenter. The landfill will be on the left. Call 414.9346 for hours.
Bulky Item Pickup
Apartment customers should ask your manager where to place old furniture and other bulky items, appliances, old bikes, etc. for disposal. These "trash" items, per Florida law, cannot be placed in garbage or recycling containers. The $8.30 fee does NOT include service for collection of bulky items, so the complex's account will be billed for this special pick-up service. What items are considered bulky?
Turning On Your Utilities
- Go directly to our online sign up. This will take you to the company that handles the online transactions for the City of Tallahassee Utilities. Make sure to sign up for SmartBill to get your utility bills securely delivered to your email. The Smartbill also offers a free electronic payment option.
- Follow the directions to open (or transfer, stop) your utility account and you're done! Make sure to print out your confirmation page.
There are additional ways to connect your utilities. For a complete list, go to our Customer Service connection page.