Reconnect Utility Services
Go to Customer Account Services at the Frenchtown Renaissance Center, 435 N. Macomb St., during normal business hours and pay the bill and any reconnection fees. Service will be restored the same day.
Call 891.4YOU (4968) and use our new interactive phone system for reconnection requests.
After hour services are available to our customers from 5:30 p.m. to 11 p.m. Monday through Friday excluding observed holidays. Additional fees apply to after hour reconnections after 8 p.m. See table below.
Tallahassee Police Department
Customers may pay at Tallahassee Police Department, 234 E. Seventh Ave, until 9:30 p.m. using a check or money order only. Past due balances must be paid in full in addition to the after hours and reconnection fees. TPD calls the after hours dispatcher to verify the amount the customer should pay. Once the customer has paid, the receipt number given to the customer is also given to the dispatcher as confirmation of payment. Once this step is complete, the order to reconnect is issued to field personnel.
Customers may utilize the Western Union option before 10 p.m. to have their utilities reconnected. After-hours fees are billed to the next statement. Upon making payment, Western Union will provide a confirmation number and instructions to contact customer service at 891.4YOU (4968). The after-hours dispatcher will use the provided confirmation number to verify the transaction. Once the payment has been verified, the dispatcher will initiate the reconnect process.
||Disconnection Fee for Nonpayment
||Additional After-Hour Fees*
|*After-Hour Fees apply to accounts that request services to be reconnected after 8 p.m. - Monday through Friday.
Do you need financial assistance paying your utility bill this month?