You have several ways to connect, disconnect and transfer your utilities.
Do you need to Reconnect due to non-payment? Do you need financial assistance paying your utility bill this month?
On the Web
Residential Customers
Turn On
You can turn on utility services directly online from Western Union, a third party vendor under contract with the City of Tallahassee Utilities. Service fees apply and are paid directly to Western Union. You can also turn on services from our Digitally App.
Turn Off or Transfer
You can turn off or transfer utility services directly online, from our Digitally App or by using Western Union. There are no disconnect or additional service fees applied by Western Union when turning off utility services. Normal connection fees apply when transferring utility services and there are additional service fees charged by Western Union.
Commercial Customers
Turn On
See options below for turning on services via Email or Fax, Mail or in Person.
Turn Off or Transfer
See options below for turning off or transferring services via Email or Fax, Mail or in Person.
By Phone
Commercial Customers
Turn On
See options below for turning on services via Email or Fax, Mail or in Person.
Turn Off or Transfer
See options below for turning off or transferring services via Email or Fax, Mail or in Person.
In Person
Residential Customers
Turn On
Download and completely fill out the Turn On Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
Turn Off or Transfer
Download and completely fill out the Turn Off Form or Transfer Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
Commercial Customers
Turn On
Download and completely fill out the Turn On Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
Turn Off or Transfer
Download and completely fill out the Turn Off Form and bring it to the Customer Account Services office on the first floor of the Frenchtown Renaissance Building during normal business hours. Transferring utility services must be done in person as well. Please visit the address below:
Frenchtown Renaissance Center (View map)
435 N. Macomb St.
Tallahassee, FL 32301
By Mail
Residential Customers
Turn On
Download and completely fill out the Turn On Form mail it to:
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Turn Off or Transfer
Download and completely fill out the Turn Off Form or Transfer Form and mail it to the address below.
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Connection fees may be billed on your first month's bill. Deposits may be spread over the first three months' bills in addition to any normal charges due for each month's bill.
Commercial Customers
Turn On
Download and completely fill out the Turn On Form and mail it to:
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
Connection fees may be billed on your first month's bill.
Turn Off or Transfer
Download and completely fill out the Turn Off Form and mail it to the address below. See details on other options on this page for turning off or transferring services via Email or Fax, Mail or in Person.
Customer Operations
408 N. Adams St.
Tallahassee, FL 32301
By Email or FAX
Commercial Customers
Turn On
Download and completely fill out the Turn On Form. Scan and email all documents to: YourOwnUtilities@talgov.com or fax to 850-891-0901.
Connection fees may be billed on your first month's bill.
Turn Off or Transfer
Download and completely fill out the Turn Off Form. Scan and emaill the form to: YourOwnUtilities@talgov.com or fax to 850-891-0901. See details on other options on this page for turning off or transferring services via Email or Fax, Mail or in Person.
Connection fees may be billed on your first month's bill.